Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Jun 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 19, 2026
92 business days (not counted)
▶ Clock Running
Status: Assigned
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 19 → May 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
May 20 → Jun 9, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 6, 2026Completed: Jun 9, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 19
Ready for Release
⏸ Paused
92
—
May 19 → May 19
Assigned
▶ Running
0
1
May 19 → May 19
Scheduled
▶ Running
0
1
May 19 → May 19
Entered
▶ Running
0
1
May 19 → May 20
Ready for Release
⏸ Paused
1
—
May 20 → May 20
Assigned
▶ Running
0
1
May 20 → Jun 9
Scheduled
▶ Running
13
14
Holding96.6d (excluded)
Coordinators14.1d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
96.6 days
Coordinators
14.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 9, 2026 (205 days early)
📅
107.6 daysTotal Age
⏱️
93.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
13.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay93.0 days stuck in "Ready for Release"
⏱️
Total Delay13.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
95.0d
Scheduled
14.1d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf