Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330309 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 ShopRite 367 — 110 Albany Turnpike, Suite 200, Canton CT, 06019

Jan 6, 2026 → Jun 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 20, 2026
93 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 28, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 5, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 15, 2026
6 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 15, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 20 Ready for Release ⏸ Paused 93 —
May 20 → May 20 Assigned ▶ Running 0 1
May 20 → May 28 Scheduled ▶ Running 5 6
May 28 → May 28 Entered ▶ Running 0 6
May 28 → Jun 5 Ready for Release ⏸ Paused 6 —
Jun 5 → Jun 5 Assigned ▶ Running 0 6
Jun 5 → Jun 15 Scheduled ▶ Running 6 12
Jun 15 → Jun 15 Tech On Site ▶ Running 0 12
Holding 102.6d (excluded)
Coordinators 13.0d
Field Work 0.1d
Billing 3.8d
✗ SLA Missed
Holding (excluded from total)
102.6 days
Coordinators
13.0 days
Over SLA
Field Work
0.1 days
Billing
3.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 15, 2026 (199 days early)
📅
111.6 days Total Age
⏱️
94.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 94.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
101.0d
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/29/26 AJinerson - Removing PM per tech sup SRogers for tech to cover repair. Clearing tech name and placing back into RFR.

🔧 Work Performed
Performed annual PM per work instructions WI-st-310. Troubleshoot BP pump issue and seat lock issue.
🔍 Technician Findings
On arrival found kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330309
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 94.0 business days
👷
▶
3 Technician Assigned May 20, 8:52 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 132d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-29T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Abby Jinerson May 28, 11:23 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 2h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jun 5, 8:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-06-08T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jun 5, 9:50 AM
Scheduled For: 2026-06-12T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jun 9, 3:14 PM
Scheduled For: 2026-06-15T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jun 15, 12:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 3h
⏱️
▶
2 3x Labor Added Jun 15, 12:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 13m
🏁
Status: Closed by Mohamed Shareed Jun 15, 12:32 PM
From: Completed
To: Closed
Duration in Previous: 13m
📄
Status: Ready to Bill by Timothy Amburgey Jun 15, 1:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 26m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Jun 19, 10:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.0 business days
🧾
Invoice Created Jun 20, 1:11 PM
Invoice Number: SM-265189

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Jun 15, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-265189

Work Details (3)

Name Type Status Qty Amount Date
WL-03260748 Labor Open 2.75 $0.00 Jun 15, 12:15 PM
WL-03260749 Labor Open 1.5 $0.00 Jun 15, 12:15 PM
WL-03260750 Travel Open 105 $0.00 Jun 15, 12:15 PM

Details