📍 Publix 1480 — 8120 South Tryon St., Charlotte NC, 28273
Jan 6, 2026 → Feb 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 17, 2026
27 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 17
Ready for Release
⏸ Paused
27
—
Feb 17 → Feb 17
Assigned
▶ Running
0
1
Feb 17 → Feb 20
Scheduled
▶ Running
3
4
Feb 20 → Feb 20
Tech On Site
▶ Running
0
4
Holding29.6d (excluded)
Coordinators3.3d
Field Work0.4d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
29.6 days
Coordinators
3.3 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
📅
31.6 daysTotal Age
⏱️
28.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay28.0 days stuck in "Ready for Release"
⏱️
Total Delay7.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
28.0d
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/19/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
2/19/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf