Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330320 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club 6979 — 4625 SE DELAWARE AVENUE, Ankeny IA, 50021

Jan 6, 2026 → Aug 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 11, 2026
108 business days (not counted)
▶ Clock Running
Status: Entered
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jun 11 → Jun 15, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jun 15 → Aug 24, 2026
48 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 24 → Aug 26, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 11 Ready for Release ⏸ Paused 108 —
Jun 11 → Jun 11 Entered ▶ Running 0 1
Jun 11 → Jun 15 Canceled ▶ Running 2 3
Jun 15 → Aug 24 Ready for Release ⏸ Paused 48 —
Aug 24 → Aug 24 Assigned ▶ Running 0 3
Aug 24 → Aug 26 Scheduled ▶ Running 2 5
Aug 26 → Aug 26 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Holding 159.6d (excluded)
Coordinators 2.3d
Field Work 0.1d
Billing 0.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
159.6 days
Coordinators
2.3 days
Over SLA
Field Work
0.1 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 26, 2026 (127 days early)
📅
161.6 days Total Age
⏱️
109.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 109.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
158.0d
Entered
0.0d / 0.5d SLA
Canceled
2.7d
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
6/10/26 lcoonrod cancelling PM and adding to repair WO-01380334
🔧 Work Performed
8/26/26 Traveled to site Found unit plugged into wall outlet Completed PM using combined calibration tool. Only BP and scale Completed paperwork Tested unit Closed WO
🔍 Technician Findings
Needed Kiosk password; requested from supervisor Unit did not hold pressure for 60 seconds No Bc4 active Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330320
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 109.0 business days
🆕
▶
2 Status: Entered Jun 11, 2:10 PM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Leona Coonrod
From: Entered
To: Canceled
Duration in Previous: 1m
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 15, 10:12 AM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 19h
🚨 49.0 business days
👷
▶
3 Technician Assigned Aug 24, 5:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 70d 7h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-26T20:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Ronnie Salone Aug 25, 10:42 PM
Scheduled For: 2026-08-26T18:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Aug 26, 1:32 PM
Scheduled For: 2026-08-26T18:45:00.000+0000
🚗
▶
2 2x Travel Added Aug 26, 3:33 PM
2x Travel Added → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-08-26T19:45:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Aug 26, 3:40 PM
Scheduled For: 2026-08-26T20:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Aug 26, 3:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
✔️
▶
2 Status: Completed Aug 26, 4:40 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Ronnie Salone Aug 26, 4:54 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 22m
📨
▶
2 Status: Invoice Pending Aug 27, 4:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.9 business days
🧾
Invoice Created Aug 28, 9:04 PM
Invoice Number: SM-271393

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Aug 26, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-271393

Work Details (3)

Name Type Status Qty Amount Date
WL-03353201 Travel Open 15 $0.00 Aug 26, 3:33 PM
WL-03353202 Labor Open 0.25 $0.00 Aug 26, 3:33 PM
WL-03353374 Labor Open 0.75 $0.00 Aug 26, 4:42 PM

Details