Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330323 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6536 — 901 AIRPORT CENTER DR, Allentown PA, 18109

Jan 6, 2026 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 7, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 16, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 22, 2026
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 22, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 7 Ready for Release ⏸ Paused 62 —
Apr 7 → Apr 7 Assigned ▶ Running 0 1
Apr 7 → Apr 16 Scheduled ▶ Running 7 8
Apr 16 → Apr 16 Entered ▶ Running 0 8
Apr 16 → Apr 16 Ready for Scheduling ▶ Running 0 8
Apr 16 → Apr 16 Assigned ▶ Running 0 8
Apr 16 → Apr 22 Scheduled ▶ Running 4 12
Apr 22 → Apr 22 Tech On Site ▶ Running 0 12
Holding 64.6d (excluded)
Coordinators 12.5d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
64.6 days
Coordinators
12.5 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 23, 2026 (252 days early)
📅
74.7 days Total Age
⏱️
63.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 63.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
63.0d
Assigned
0.1d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on higi kiosk
🔍 Technician Findings
higi was on and running upon arrival
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330323
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 63.0 business days
👷
▶
4 Technician Assigned Apr 7, 10:48 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 89d 23h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-10T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 8, 2:33 PM
Scheduled For: 2026-04-10T19:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 9, 10:51 AM
Scheduled For: 2026-04-15T19:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 9, 11:50 AM
Scheduled For: 2026-04-14T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 14, 2:26 PM
Scheduled For: 2026-04-22T19:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Apr 16, 4:10 PM
Status: Entered → Status: Assigned → Technician Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Melissa Owens
Technician: Maximilian Tucker
🗓️
▶
2 Status: Scheduled Apr 16, 4:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-22T17:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Melissa Owens Apr 22, 2:49 PM
Scheduled For: 2026-04-27T17:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 22, 4:03 PM
Scheduled For: 2026-04-27T16:00:00.000+0000, 2026-04-27T15:30:00.000+0000
🔧
Status: Tech On Site by Maximilian Tucker Apr 22, 4:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
✔️
Status: Completed by Maximilian Tucker Apr 22, 4:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 41m
⏱️
▶
2 5x Labor Added Apr 22, 8:39 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Maximilian Tucker
From: Completed
To: Closed
Duration in Previous: 3h 50m
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 1:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 57m
📨
▶
2 Status: Invoice Pending Apr 23, 1:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Apr 26, 8:14 PM
Invoice Number: SM-259945

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Apr 27, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259945

Work Details (5)

Name Type Status Qty Amount Date
WL-03196975 Labor Open 0.83333333333333 $0.00 Apr 22, 8:39 PM
WL-03196976 Labor Open 0.83333333333333 $0.00 Apr 22, 8:39 PM
WL-03196977 Labor Open 2 $0.00 Apr 22, 8:39 PM
WL-03196978 Travel Open 34 $0.00 Apr 22, 8:39 PM
WL-03196979 Travel Open 64 $0.00 Apr 22, 8:39 PM

Details