Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330324 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4875 — 3055 BEAR CREEK DR, Wentzville MO, 63385

Jan 6, 2026 → May 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 41 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 20, 2026
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Apr 13, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 14 → Apr 22, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Apr 29, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 8, 2026
7 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 8 → May 8, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 6, 2026 Completed: May 8, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Feb 20 Scheduled ▶ Running 29 30
Feb 20 → Feb 22 Reschedule ▶ Running 0 30
Feb 22 → Feb 22 Entered ▶ Running 0 30
Feb 22 → Apr 13 Ready for Release ⏸ Paused 36 —
Apr 13 → Apr 13 Assigned ▶ Running 0 30
Apr 13 → Apr 14 Scheduled ▶ Running 1 31
Apr 14 → Apr 14 Entered ▶ Running 0 31
Apr 14 → Apr 22 Ready for Release ⏸ Paused 6 —
Apr 22 → Apr 22 Assigned ▶ Running 0 31
Apr 22 → Apr 27 Scheduled ▶ Running 3 34
Apr 27 → Apr 27 Entered ▶ Running 0 34
Apr 27 → Apr 29 Ready for Release ⏸ Paused 2 —
Apr 29 → Apr 29 Assigned ▶ Running 0 34
Apr 29 → May 8 Scheduled ▶ Running 7 41
May 8 → May 8 Tech On Site ▶ Running 0 41
Holding 48.7d (excluded)
Coordinators 45.0d
Field Work 0.3d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
48.7 days
Coordinators
45.0 days
Over SLA
Field Work
0.3 days
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 8, 2026 (237 days early)
📅
86.6 days Total Age
⏱️
36.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
36.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
47.1d
Assigned
0.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
🔧 Work Performed
PM station. No problems found.
🔍 Technician Findings
No damage found. Station is on line and all LEDs are on.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330324
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 8, 10:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
🗓️
▶
3 Status: Scheduled Jan 8, 10:28 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-14T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T19:00:00.000+0000, 2026-01-13T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 9, 1:59 PM
Scheduled For: 2026-01-15T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 10:13 AM
Scheduled For: 2026-01-20T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 10:54 AM
Scheduled For: 2026-01-23T20:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 10:07 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-23T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:32 AM
Scheduled For: 2026-01-27T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 23, 9:58 AM
Scheduled For: 2026-01-27T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:21 AM
Scheduled For: 2026-02-09T17:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:43 AM
Scheduled For: 2026-02-16T17:00:00.000+0000
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 1:04 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T15:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 20, 10:06 AM
From: Scheduled
To: Reschedule
Duration in Previous: 42d 23h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 13h, 0m
🚨 36.0 business days
👷
▶
3 Technician Assigned Apr 13, 10:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 10h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-16T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 14, 1:55 PM
Scheduled For: 2026-04-16T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 14, 2:12 PM
Scheduled For: 2026-04-16T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 14, 3:39 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 5h, 0m
⚠️ 7.0 business days
👷
▶
2 Status: Assigned Apr 22, 10:54 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
🗓️
▶
2 Status: Scheduled Apr 22, 11:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-01T17:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 27, 3:41 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 4h, 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Apr 29, 10:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 19h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-08T19:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Blake Ward May 8, 3:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 4h
🚗
2x Travel Added May 8, 4:00 PM
Type: Travel, Labor
Status: Open
Qty: 100, 2
✔️
▶
2 Status: Completed May 8, 4:20 PM
Status: Completed → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 4, 0.75
⏱️
Labor Added May 8, 5:28 PM
Type: Labor
Status: Open
Qty: 1.25
🏁
Status: Closed by Blake Ward May 8, 5:41 PM
From: Completed
To: Closed
Duration in Previous: 1h 21m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw May 11, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
2 Status: Invoice Pending May 11, 5:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 24.9 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-261664

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Blake Ward
Scheduled
May 8, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-261664

Work Details (5)

Name Type Status Qty Amount Date
WL-03220006 Travel Open 100 $0.00 May 8, 4:00 PM
WL-03220007 Labor Open 2 $0.00 May 8, 4:00 PM
WL-03220042 Travel Open 4 $0.00 May 8, 4:21 PM
WL-03220043 Labor Open 0.75 $0.00 May 8, 4:21 PM
WL-03220164 Labor Open 1.25 $0.00 May 8, 5:28 PM

Details