Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330325 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1146 — 1860 Barnett Shoals Road, Athens GA, 30605

Jan 6, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 25 Ready for Release ⏸ Paused 53 —
Mar 25 → Apr 2 Scheduled ▶ Running 6 7
Holding 55.6d (excluded)
Coordinators 5.8d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
55.6 days
Coordinators
5.8 days
Over SLA
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 2, 2026 (273 days early)
📅
60.1 days Total Age
⏱️
54.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.0d
Scheduled
5.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Storm keypad working as expected Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330325
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 54.0 business days
📅
▶
4 Dispatch Scheduled Mar 25, 5:42 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 77d 6h
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-01T14:30:00.000+0000
⚠️ 5.8 business days
⏱️
▶
2 4x Labor Added Apr 1, 11:44 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 6h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 3, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
📨
▶
2 Status: Invoice Pending Apr 3, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 6, 10:50 AM
Invoice Number: SM-258420

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Apr 1, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-258420

Work Details (4)

Name Type Status Qty Amount Date
WL-03169983 Labor Open 0.25 $0.00 Apr 1, 11:44 PM
WL-03169984 Labor Open 1 $0.00 Apr 1, 11:44 PM
WL-03169985 Expenses Open 1 $0.00 Apr 1, 11:44 PM
WL-03169986 Travel Open 10 $0.00 Apr 1, 11:44 PM

Details