Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330326 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 794 — 9050 Biscayne Boulevard, Miami Shores FL, 33138

Jan 6, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Apr 17 Scheduled ▶ Running 1 2
Apr 17 → Apr 17 Tech On Site ▶ Running 0 2
Holding 71.6d (excluded)
Coordinators 1.9d
Field Work 0.8d
Billing 1.9d
✗ SLA Missed
Holding (excluded from total)
71.6 days
Coordinators
1.9 days
Field Work
0.8 days
Billing
1.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
71.6 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
70.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330326
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 70.0 business days
👷
▶
3 Technician Assigned Apr 16, 12:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-17T14:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 99d 1h
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 1:06 PM
Scheduled For: 2026-04-17T14:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 17, 1:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
✔️
Status: Completed by Rob Rivera Apr 17, 2:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
⏱️
▶
2 3x Labor Added Apr 17, 10:03 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 7h 6m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 20, 12:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
3 Status: Invoice Pending Apr 21, 9:28 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259699
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 17, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259699

Work Details (3)

Name Type Status Qty Amount Date
WL-03191609 Labor Open 1 $0.00 Apr 17, 10:03 PM
WL-03191610 Travel Open 3 $0.00 Apr 17, 10:03 PM
WL-03191611 Labor Open 0.5 $0.00 Apr 17, 10:03 PM

Details