Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330331 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4878 — 5 ILLINI DR, Glen Carbon IL, 62034

Jan 6, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 35 biz days
Paused: 37 biz days
🕐 Clock stopped: Tech Off Site (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 20, 2026
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Apr 13, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 20, 2026
5 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Apr 20, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Feb 20 Scheduled ▶ Running 29 30
Feb 20 → Feb 22 Reschedule ▶ Running 0 30
Feb 22 → Feb 22 Entered ▶ Running 0 30
Feb 22 → Apr 13 Ready for Release ⏸ Paused 36 —
Apr 13 → Apr 13 Assigned ▶ Running 0 30
Apr 13 → Apr 20 Scheduled ▶ Running 5 35
Apr 20 → Apr 20 Tech On Site ▶ Running 0 35
Holding 39.6d (excluded)
Coordinators 37.0d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
39.6 days
Coordinators
37.0 days
Over SLA
Field Work
2.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 21, 2026 (254 days early)
📅
73.6 days Total Age
⏱️
36.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
38.0d
Assigned
0.0d / 0.5d SLA
Scheduled
36.0d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.9d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/21/26 CDempsey- Kevin cannot complete wo due to linked work instructions and checklist not working. Reached out to Dispatch.

2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.

🔧 Work Performed
Pm completed
🔍 Technician Findings
No issue found
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330331
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 0h
📅
▶
2 Dispatch Scheduled Jan 8, 10:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 12m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 10:13 AM
Scheduled For: 2026-01-16T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 10:52 AM
Scheduled For: 2026-01-23T15:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 10:06 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-23T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:32 AM
Scheduled For: 2026-01-27T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 23, 9:58 AM
Scheduled For: 2026-01-27T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:22 AM
Scheduled For: 2026-02-09T20:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:43 AM
Scheduled For: 2026-02-16T20:00:00.000+0000
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 1:04 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T18:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 20, 10:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 42d 23h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 13h, 0m
🚨 36.0 business days
👷
▶
3 Technician Assigned Apr 13, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 10h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-17T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 14, 4:04 PM
Scheduled For: 2026-04-22T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 15, 4:04 PM
Scheduled For: 2026-04-20T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Kevin Cox Apr 20, 11:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
🚗
Status: Tech Off Site by Kevin Cox Apr 20, 12:45 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 53m
🚗
3x Travel Added Apr 20, 7:28 PM
Type: Travel, Labor
Status: Open
Qty: 44, 1.33333, 0.91667
✔️
Status: Completed by Kevin Cox Apr 21, 5:17 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 22, 5:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 59m
📨
▶
2 Status: Invoice Pending Apr 22, 5:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.8 business days
🧾
Invoice Created Apr 27, 11:56 AM
Invoice Number: SM-259890

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cox
Scheduled
Apr 20, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259890

Work Details (3)

Name Type Status Qty Amount Date
WL-03193461 Travel Open 44 $0.00 Apr 20, 7:28 PM
WL-03193462 Labor Open 1.33333 $0.00 Apr 20, 7:28 PM
WL-03193463 Labor Open 0.91667 $0.00 Apr 20, 7:28 PM

Details