📍 Sam's Club #6422 — 3310 North 4Th Street, Longview TX, 75605
Jan 6, 2026 → Mar 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 21, 2026
9 business days (not counted)
▶ Clock Running
Status: Entered
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jan 21 → Mar 23, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026Completed: Mar 23, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 21
Ready for Release
⏸ Paused
9
—
Jan 21 → Jan 21
Entered
▶ Running
0
1
Jan 21 → Jan 21
Canceled
▶ Running
0
1
Jan 21 → Mar 23
Ready for Release
⏸ Paused
42
—
Mar 23 → Mar 23
Assigned
▶ Running
0
1
Mar 23 → Mar 23
Scheduled
▶ Running
0
1
Mar 23 → Mar 23
Tech On Site
▶ Running
0
1
Holding54.0d (excluded)
Coordinators0.1d
Field Work0.1d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
54.0 days
Coordinators
0.1 days
Field Work
0.1 days
Billing
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 23, 2026 (283 days early)
📅
52.6 daysTotal Age
⏱️
42.4d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
3.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay42.4 days stuck in "Ready for Release"
⏱️
Total Delay3.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
52.4d
Canceled
0.3d
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/21/26 lcoonrod
PM cancelled adding to repair case 00560911
🔧Work Performed
I completed the PM on the unit. I function tested the unit and the unit failed. Unit was placed out of service.
🔍Technician Findings
Pm/ unit is not passing "pressure transducer" test and not seeing the BC4 module.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf