📍 Sam's Club #8284 — 2025 S Southwest Loop 323, Tyler TX, 75701
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 18 biz days overdue
Active: 35 biz days
Paused: 165 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 13 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 22, 2026
22 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 35 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 22 → Oct 22, 2026
0 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 3
Ready for Scheduling
▶ Running
1
2
Sep 3 → Sep 21
Assigned
▶ Running
11
13
Sep 21 → Oct 22
Scheduled
▶ Running
22
35
Oct 22 → Oct 22
Entered
▶ Running
0
35
Oct 22 → Oct 22
Ready for Release
⏸ Paused
0
—
Holding167.6d (excluded)
Coordinators36.1d
⚠ Overdue
Holding(excluded from total)
167.6 days
Coordinators
36.1 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
32.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay32.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
11.4d / 0.5d SLA
Scheduled
23.0d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330334
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨166.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 1:59 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:238d 2h
⏳2.0 business days
👷
▶
2
Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 3h
🚨11.9 business days
📅
▶
2
Dispatch Scheduled Sep 21, 10:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:17d 17h
📅
Dispatch Scheduled by Kaitlyn KelchSep 21, 2:13 PM
Scheduled For:2026-10-12T14:00:00.000+0000
🚨13.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchOct 7, 10:34 AM
Scheduled For:2026-10-11T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchOct 7, 10:50 AM
Scheduled For:2026-10-16T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchOct 7, 4:50 PM
Scheduled For:2026-10-15T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchOct 8, 3:19 PM
Scheduled For:2026-10-21T14:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchOct 19, 11:23 AM
Scheduled For:2026-10-26T14:00:00.000+0000
⏳4.0 business days
🆕
Status: Entered by Kaitlyn KelchOct 22, 3:34 PM
From:Scheduled, Entered
To:Entered, Ready for Release
Duration in Previous:31d 5h, 0m
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)