Last business day of January 2026 · Target: Jan 30, 2026
⚠ 90 biz days overdue
Active: 107 biz days
Paused: 93 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 20, 2026
93 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 29, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
May 29 → Jun 1, 2026
1 business day (counted)
Running total: 8 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Jun 1 → Aug 19, 2026
55 business days (counted)
Running total: 63 of ? biz days used
19d
▶ Clock Running
Status: Reschedule
Aug 19 → Sep 16, 2026
19 business days (counted)
Running total: 82 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 22, 2026
25 business days (counted)
Running total: 107 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 20
Ready for Release
⏸ Paused
93
—
May 20 → May 20
Assigned
▶ Running
0
1
May 20 → May 29
Scheduled
▶ Running
6
7
May 29 → Jun 1
Reschedule
▶ Running
1
8
Jun 1 → Aug 19
Scheduled
▶ Running
55
63
Aug 19 → Sep 16
Reschedule
▶ Running
19
82
Sep 16 → Oct 22
Scheduled
▶ Running
25
107
Holding95.6d (excluded)
Coordinators84.5d
⚠ Overdue
Holding(excluded from total)
95.6 days
Coordinators
84.5 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
94.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
76.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay94.0 days stuck in "Ready for Release"
⏱️
Total Delay76.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
94.0d
Scheduled
63.0d / 2.0d SLA
Reschedule
21.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/15/26 MArnold- Called to confirm contact and equipment information.
Address Confirmed: Yes
Unit on site: Yes
Unit located in a public place: No Will need to go thru security
Scheduling ahead needed: Stop by
Certain day or time: 7am to 5pm M-F
Confirmed contact: yes Kevin Hall, but he stated that this position changes frequently. Just call the number and use the extension and someone will help. 1-800-934-6267 ext. 5560
9/15/26 MArnold- Called to confirm contact and equipment information. This number is not associated with this location. Called 585-429-3266, found in contacts. Gave me 1-800-934-6267 Ext. 5560
9/15/26 MArnold- Called to confirm contact and equipment information. Call rang a few times then went silent no VM option. Called 585-721-4154
8/19/26 RBerry- Spoke with SRogers on 8/18/26 regarding Wegman's locations. Erwin schedules these as he works for Wegmans and is able to get access. WO must have confirmation logged to be in scheduled status. Placed WO in reschedule status until confirmation is received.
5/29/26 AJinerson - Placing into reschedule status per RBerry, tech does not have clearance for this yet.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station Hardwired
📋
Outbound to +18009346267
Completed Sep 15, 2026
9/15/26 MArnold- Called to confirm contact and equipment information.
Address Confirmed: Yes
Unit on site: Yes
Unit located in a public place: No Will need to go thru security
Scheduling ahead needed: Stop by
Certain day or time: 7am to 5pm M-F
Confirmed contact: yes Kevin Hall, but he stated that this position changes frequently. Just call the number and use the extension and someone will help. 1-800-934-6267 ext. 5560
📋
Outbound to +15854293266
Completed Sep 15, 2026
9/15/26 MArnold- Called to confirm contact and equipment information. This number is not associated with this location. Called 585-429-3266, found in contacts. Gave me 1-800-934-6267 Ext. 5560
📋
Outbound to +15857214154
Completed Sep 15, 2026
9/15/26 MArnold- Called to confirm contact and equipment information. Call rang a few times then went silent no VM option.