Last business day of January 2026 · Target: Jan 30, 2026
⚠ 43 biz days overdue
Active: 60 biz days
Paused: 93 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 20, 2026
93 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 29, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
May 29 → Jun 1, 2026
1 business day (counted)
Running total: 8 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Jun 1 → Aug 15, 2026
52 business days (counted)
Running total: 60 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 20
Ready for Release
⏸ Paused
93
—
May 20 → May 20
Assigned
▶ Running
0
1
May 20 → May 29
Scheduled
▶ Running
6
7
May 29 → Jun 1
Reschedule
▶ Running
1
8
Jun 1 → Aug 15
Scheduled
▶ Running
52
60
Holding95.6d (excluded)
Coordinators8.7d
⚠ Overdue
Holding(excluded from total)
95.6 days
Coordinators
8.7 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
94.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
5.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Scheduled • 221 days old
🚨
Primary Delay94.0 days stuck in "Ready for Release"
⏱️
Total Delay5.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
94.0d
Scheduled
7.0d / 2.0d SLA
Reschedule
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/29/26 AJinerson - Placing into reschedule status per RBerry, tech does not have clearance for this yet.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf