Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330337 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 486 — 334 East Martintown Road, North Augusta SC, 29841

Jan 6, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 10, 2026
65 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 10 Ready for Release ⏸ Paused 65 —
Apr 10 → Apr 10 Assigned ▶ Running 0 1
Apr 10 → Apr 13 Scheduled ▶ Running 1 2
Apr 13 → Apr 13 Tech On Site ▶ Running 0 2
Holding 67.6d (excluded)
Coordinators 1.5d
Field Work 1.3d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
67.6 days
Coordinators
1.5 days
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
67.7 days Total Age
⏱️
66.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 66.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
66.0d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/13/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
4/13/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330337
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 66.0 business days
👷
▶
3 Technician Assigned Apr 10, 4:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 93d 5h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-13T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Praelow Cameron Apr 13, 10:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 18h
✔️
Status: Completed by Praelow Cameron Apr 13, 12:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 19m
⏱️
▶
2 3x Labor Added Apr 13, 8:55 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 8h 55m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 15, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
▶
2 Status: Invoice Pending Apr 15, 12:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Apr 19, 9:16 PM
Invoice Number: SM-259296

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Apr 13, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259296

Work Details (3)

Name Type Status Qty Amount Date
WL-03184407 Labor Open 2.5 $0.00 Apr 13, 8:55 PM
WL-03184408 Labor Open 1 $0.00 Apr 13, 8:55 PM
WL-03184409 Travel Open 165 $0.00 Apr 13, 8:55 PM

Details