Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 14, 2026
67 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 17, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026Completed: Apr 17, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 14
Ready for Release
⏸ Paused
67
—
Apr 14 → Apr 14
Assigned
▶ Running
0
1
Apr 14 → Apr 17
Scheduled
▶ Running
3
4
Apr 17 → Apr 17
Tech On Site
▶ Running
0
4
Holding69.6d (excluded)
Coordinators4.0d
Field Work1.1d
Billing1.9d
✗ SLA Missed
Holding(excluded from total)
69.6 days
Coordinators
4.0 days
Over SLA
Field Work
1.1 days
Billing
1.9 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 18, 2026 (257 days early)
📅
71.6 daysTotal Age
⏱️
68.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
2.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay68.0 days stuck in "Ready for Release"
⏱️
Total Delay2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
68.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/17/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
4/17/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf