Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330353 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Albertsons Market #682 — 721 Mechem Dr.Ste B, Ruidoso NM, 88345

Jan 6, 2026 → Present

🟢 On Track

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

0 biz days remaining

Active: 2 biz days

Paused: 151 biz days

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸25d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Feb 12, 2026

25 business days (not counted)

▶ Clock Running

Status: Canceled

Feb 12 → Feb 13, 2026

1 business day (counted)

Running total: 2 of ? biz days used

⏸126d

⏸ Clock Paused

Status: Ready for Release

Feb 13 → Aug 15, 2026

126 business days (not counted)

Created: Jan 6, 2026 Today

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → Feb 12	Ready for Release	⏸ Paused	25	—
Feb 12 → Feb 13	Canceled	▶ Running	1	2
Feb 13 → Aug 15	Ready for Release	⏸ Paused	126	—

Holding 27.6d (excluded)

On Track

Holding (excluded from total)
27.6 days

Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)

📅

153.6 days Total Age

⏱️

26.0d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Ready for Release • 221 days old

🚨

Primary Delay 26.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

26.0d

Canceled

1.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        2/12/26 SReich - Creating a repair/PM.                    

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf                    

📄 Description

                        Kiosk                    

Timeline

📋

Work Order Created Jan 6, 2:13 PM

Work Order: WO-01330353

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 49m

🚨 26.0 business days

🚫

Status: Canceled by Sherry Reich Feb 12, 12:14 PM

From: Ready for Release

To: Canceled

Duration in Previous: 36d 2h

⏳ 2.0 business days

✅

Status: Ready for Release by Jessica Foley Feb 13, 3:44 PM

From: Canceled

To: Ready for Release

Duration in Previous: 1d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:13 PM

Invoice #

N/A