Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330358 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8208 — 12200 W 95TH ST, Lenexa KS, 66215

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 28 biz days overdue
Active: 45 biz days
Paused: 155 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 15, 2026
68 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 29, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Jul 29, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jul 29 → Sep 2, 2026
25 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 12 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Sep 3 → Oct 8, 2026
24 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2026
9 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 15 Ready for Release ⏸ Paused 68 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1
Apr 15 → Apr 29 Scheduled ▶ Running 10 11
Apr 29 → Apr 29 Entered ▶ Running 0 11
Apr 29 → Jul 29 Ready for Release ⏸ Paused 62 —
Jul 29 → Jul 29 Assigned ▶ Running 0 11
Jul 29 → Jul 29 Scheduled ▶ Running 0 11
Jul 29 → Jul 29 Entered ▶ Running 0 11
Jul 29 → Sep 2 Ready for Release ⏸ Paused 25 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 12
Sep 3 → Sep 3 Assigned ▶ Running 0 12
Sep 3 → Sep 3 Scheduled ▶ Running 0 12
Sep 3 → Sep 3 Reschedule ▶ Running 0 12
Sep 3 → Oct 8 Scheduled ▶ Running 24 36
Oct 8 → Oct 8 Reschedule ▶ Running 0 36
Oct 8 → Oct 8 Assigned ▶ Running 0 36
Oct 8 → Oct 22 Scheduled ▶ Running 9 45
Holding 159.4d (excluded)
Coordinators 37.4d
⚠ Overdue
Holding (excluded from total)
159.4 days
Coordinators
37.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
157.8d
Assigned
0.1d / 0.5d SLA
Scheduled
35.5d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330358
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 69.0 business days
👷
▶
4 Technician Assigned Apr 15, 2:45 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 98d 3h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-20T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 10:20 AM
Scheduled For: 2026-04-23T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 17, 9:41 AM
Scheduled For: 2026-04-23T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 17, 10:53 AM
Scheduled For: 2026-04-23T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 9:04 AM
Scheduled For: 2026-04-30T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 10:14 AM
Scheduled For: 2026-04-29T14:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Apr 22, 11:24 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-01T14:00:00.000+0000, 2026-04-30T14:00:00.000+0000, 2026-04-30T15:30:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 29, 11:05 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 13d 20h, 0m
🚨 63.0 business days
👷
▶
3 Technician Assigned Jul 29, 9:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 90d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-11T19:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Jul 29, 1:26 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3h 39m, 0m
🚨 26.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 35d 0h
⏳ 2.0 business days
👷
▶
2 Status: Assigned Sep 3, 4:05 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
📅
▶
3 Dispatch Scheduled Sep 3, 4:22 PM
Dispatch Scheduled → Status: Scheduled → Status: Reschedule
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 17m
🔄
Status: Reschedule by Kaitlyn Kelch
From: Scheduled
To: Reschedule
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Sep 3, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-19T20:00:00.000+0000
📅
▶
2 Dispatch Scheduled Sep 3, 4:55 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-22T18:30:00.000+0000
🚨 13.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 23, 1:44 PM
Scheduled For: 2026-10-22T17:00:00.000+0000
🚨 12.0 business days
🔄
▶
3 Status: Reschedule Oct 8, 12:06 PM
Status: Reschedule → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0hVU000007lTH3YAM, Brian Williams
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Oct 8, 12:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-27T20:00:00.000+0000

Bottlenecks

Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 24.4 business days (threshold: 2.0 business days)
Exceeded by 22.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brian Williams
Scheduled
Oct 27, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details