Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330358 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8208 — 12200 W 95TH ST, Lenexa KS, 66215

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 11 biz days
Paused: 142 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 15, 2026
68 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 29, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Jul 29, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 29 → Aug 15, 2026
12 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 15 Ready for Release ⏸ Paused 68 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1
Apr 15 → Apr 29 Scheduled ▶ Running 10 11
Apr 29 → Apr 29 Entered ▶ Running 0 11
Apr 29 → Jul 29 Ready for Release ⏸ Paused 62 —
Jul 29 → Jul 29 Assigned ▶ Running 0 11
Jul 29 → Jul 29 Scheduled ▶ Running 0 11
Jul 29 → Jul 29 Entered ▶ Running 0 11
Jul 29 → Aug 15 Ready for Release ⏸ Paused 12 —
Holding 133.6d (excluded)
Coordinators 11.1d
On Track
Holding (excluded from total)
133.6 days
Coordinators
11.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 221 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
132.0d
Assigned
0.0d / 0.5d SLA
Scheduled
11.1d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330358
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 69.0 business days
👷
▶
4 Technician Assigned Apr 15, 2:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 98d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-20T19:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 10:20 AM
Scheduled For: 2026-04-23T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 17, 9:41 AM
Scheduled For: 2026-04-23T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 17, 10:53 AM
Scheduled For: 2026-04-23T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 9:04 AM
Scheduled For: 2026-04-30T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 10:14 AM
Scheduled For: 2026-04-29T14:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Apr 22, 11:24 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-01T14:00:00.000+0000, 2026-04-30T14:00:00.000+0000, 2026-04-30T15:30:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 29, 11:05 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 13d 20h, 0m
🚨 63.0 business days
👷
▶
3 Technician Assigned Jul 29, 9:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 90d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-11T19:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Jul 29, 1:26 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3h 39m, 0m

Bottlenecks

Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details