Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 1, 2026
80 business days (not counted)
▶ Clock Running
Status: Assigned
May 1 → May 1, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 5, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: May 5, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 1
Ready for Release
⏸ Paused
80
—
May 1 → May 1
Assigned
▶ Running
0
1
May 1 → May 5
Scheduled
▶ Running
2
3
Holding82.6d (excluded)
Coordinators2.3d
Billing1.1d
✗ SLA Missed
Holding(excluded from total)
82.6 days
Coordinators
2.3 days
Over SLA
Billing
1.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 5, 2026 (240 days early)
📅
82.9 daysTotal Age
⏱️
81.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
1.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay81.0 days stuck in "Ready for Release"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
81.0d
Scheduled
2.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5.6.26 hshaw - incorrect FSR form attached.
4/9 KSmith -- Left VM to schedule PM
🔧Work Performed
Unable to locate unit originally. Unit is in office building. Didn't realize that this was the headquarters until doing a little research.
30 minutes to figure out proper location. building not labeled
On arrival, unit was up and running. LEDs illuminated. Seat lock functioning. Top and bottom displays functioning and illuminated.
Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍Technician Findings
Unable to locate unit originally. Unit is in office building. Didn't realize that this was the headquarters until doing a little research.
30 minutes to figure out proper location. building not labeled
On arrival, unit was up and running. LEDs illuminated. Seat lock functioning. Top and bottom displays functioning and illuminated.
Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
📋
Outbound to +17323200496
Completed May 1, 2026
📋
Outbound to +17323200496
Completed Apr 9, 2026
Left VM to schedule PM
May 6, 2026 10:28am
@David Trost you attached Midmark form instead of FSR form, please re-attach the correct one. Thank you
May 6, 2026 8:18pm
@David Trost Please take a look at this correction when doing paperwork this evening. You attached a Midmark SRA to this Higi WO instead of the FSR. Please attach correct FSR and finalize the correction, thank you.