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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330366 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans 156 — 770 Broadway, New York NY, 10003

Jan 6, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 20, 2026
50 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 31, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 20 Ready for Release ⏸ Paused 50 —
Mar 20 → Mar 20 Assigned ▶ Running 0 1
Mar 20 → Mar 20 Scheduled ▶ Running 0 1
Mar 20 → Mar 20 Entered ▶ Running 0 1
Mar 20 → Mar 31 Ready for Release ⏸ Paused 7 —
Mar 31 → Mar 31 Assigned ▶ Running 0 1
Mar 31 → Apr 1 Scheduled ▶ Running 1 2
Holding 60.6d (excluded)
Coordinators 1.5d
Billing 0.6d
✗ SLA Missed
Holding (excluded from total)
60.6 days
Coordinators
1.5 days
Billing
0.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 1, 2026 (274 days early)
📅
59.6 days Total Age
⏱️
51.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 51.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
59.0d
Scheduled
1.5d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should The unit is functional and online.
🔍 Technician Findings
No damage, Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330366
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 51.0 business days
👷
▶
3 Technician Assigned Mar 20, 9:15 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 71d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-23T19:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Mar 20, 9:37 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22m, 0m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Mar 31, 4:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 6h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Apr 1, 6:31 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 15
✔️
Status: Completed by Curtis Allen Apr 1, 6:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 3, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending Apr 3, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 3, 9:15 PM
Invoice Number: SM-258420

Bottlenecks

Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 1, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-258420

Work Details (3)

Name Type Status Qty Amount Date
WL-03169493 Labor Open 1.75 $0.00 Apr 1, 6:31 PM
WL-03169494 Labor Open 1 $0.00 Apr 1, 6:31 PM
WL-03169495 Travel Open 15 $0.00 Apr 1, 6:31 PM

Details