Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330367 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1120 — 1585 Central Avenue, Suite A, Summerville SC, 29483

Jan 6, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 7, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 10, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 7 Ready for Release ⏸ Paused 62 —
Apr 7 → Apr 7 Assigned ▶ Running 0 1
Apr 7 → Apr 10 Scheduled ▶ Running 3 4
Apr 10 → Apr 10 Tech On Site ▶ Running 0 4
Holding 64.6d (excluded)
Coordinators 3.5d
Field Work 0.4d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
64.6 days
Coordinators
3.5 days
Over SLA
Field Work
0.4 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
66.6 days Total Age
⏱️
63.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 63.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
63.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/10/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Unit Ad monitor overrides the touchscreen. Spoke to L2 and to let them know all the troubleshooting I did to fix issue still not able to fix issue. Unit will need new PC. Final Resolution: Follow up needed.
🔍 Technician Findings
4/10/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Unit Ad monitor overrides the touchscreen. Spoke to L2 and to let them know all the troubleshooting I did to fix issue still not able to fix issue. Unit will need new PC. Final Resolution: Follow up needed.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330367
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 63.0 business days
👷
▶
4 Technician Assigned Apr 7, 3:42 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 90d 4h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-10T15:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
🔧
Status: Tech On Site by Praelow Cameron Apr 10, 12:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
✔️
Status: Completed by Praelow Cameron Apr 10, 1:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 58m
⏱️
▶
2 6x Labor Added Apr 10, 3:30 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 10:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
3 Status: Invoice Pending Apr 13, 5:09 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259120
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Apr 10, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259120

Work Details (6)

Name Type Status Qty Amount Date
WL-03181991 Labor Open 0.5 $0.00 Apr 10, 3:30 PM
WL-03181992 Labor Open 1 $0.00 Apr 10, 3:30 PM
WL-03181993 Labor Open 3.25 $0.00 Apr 10, 3:30 PM
WL-03181994 Expenses Open 1 $0.00 Apr 10, 3:30 PM
WL-03181995 Travel Open 7 $0.00 Apr 10, 3:30 PM
WL-03181996 Travel Open 190 $0.00 Apr 10, 3:30 PM

Details