Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330372 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 558 — 454 Fort Salonga Road, Northport NY, 11768

Jan 6, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 19 Ready for Release ⏸ Paused 49 —
Mar 19 → Mar 19 Assigned ▶ Running 0 1
Mar 19 → Mar 19 Scheduled ▶ Running 0 1
Mar 19 → Mar 20 Tech On Site ▶ Running 1 2
Holding 51.6d (excluded)
Coordinators 0.2d
Field Work 0.7d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
51.6 days
Coordinators
0.2 days
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 20, 2026 (286 days early)
📅
50.6 days Total Age
⏱️
50.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 50.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
50.0d
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed annual pm per work instructions WI-st-310. Made successful health check received email results.
🔍 Technician Findings
Kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330372
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 50.0 business days
👷
▶
3 Technician Assigned Mar 19, 1:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 71d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-19T18:30:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Mar 19, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 35m
⏱️
▶
2 3x Labor Added Mar 19, 8:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 5h 11m
🏁
Status: Closed by Mohamed Shareed Mar 19, 8:09 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Mar 20, 12:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 50m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 23, 11:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257248
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 19, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257248

Work Details (3)

Name Type Status Qty Amount Date
WL-03152175 Labor Open 1 $0.00 Mar 19, 8:03 PM
WL-03152176 Labor Open 0.5 $0.00 Mar 19, 8:03 PM
WL-03152177 Travel Open 6 $0.00 Mar 19, 8:03 PM

Details