Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330376 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 726 — 3870 Peachtree Industrial Boulevard, Duluth GA, 30096

Jan 6, 2026 → May 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 24 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 14, 2026
67 business days (not counted)
23d
▶ Clock Running
Status: Scheduled
Apr 14 → May 16, 2026
23 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 6, 2026 Completed: May 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 14 Ready for Release ⏸ Paused 67 —
Apr 14 → May 16 Scheduled ▶ Running 23 24
Holding 69.6d (excluded)
Coordinators 23.7d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
69.6 days
Coordinators
23.7 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 16, 2026 (229 days early)
📅
91.6 days Total Age
⏱️
68.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 68.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
68.0d
Scheduled
23.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330376
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 68.0 business days
📅
▶
4 Dispatch Scheduled Apr 14, 2:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 3h
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-17T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 17, 8:37 AM
Scheduled For: 2026-04-17T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 17, 1:02 PM
Scheduled For: 2026-04-27T15:30:00.000+0000, 2026-04-27T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 21, 2:56 PM
Scheduled For: 2026-04-30T15:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 21, 3:04 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-29T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 12:58 PM
Scheduled For: 2026-04-29T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 27, 9:23 AM
Scheduled For: 2026-05-05T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:19 PM
Scheduled For: 2026-05-11T17:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 6, 4:31 PM
Scheduled For: 2026-05-14T17:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson May 8, 2:39 PM
Scheduled For: 2026-05-15T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 8, 5:22 PM
Scheduled For: 2026-05-15T14:30:00.000+0000
⚠️ 5.8 business days
⏱️
4x Labor Added May 15, 11:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1, 8
✔️
Status: Completed by Cynthia Deville May 15, 11:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 8h, 0m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw May 18, 1:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
Status: Invoice Pending by Hannah Shaw May 18, 3:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 33m, 0m
🚨 20.0 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-262309

Bottlenecks

Scheduled
Duration: 23.7 business days (threshold: 2.0 business days)
Exceeded by 21.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
May 15, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-262309

Work Details (4)

Name Type Status Qty Amount Date
WL-03228778 Labor Open 0.5 $0.00 May 15, 11:08 PM
WL-03228779 Labor Open 1 $0.00 May 15, 11:08 PM
WL-03228780 Expenses Open 1 $0.00 May 15, 11:08 PM
WL-03228781 Travel Open 8 $0.00 May 15, 11:08 PM

Details