Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330384 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8273 — 7400 Youree Dr, Shreveport LA, 71105

Jan 6, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 2 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 24, 2026
32 business days (not counted)
▶ Clock Running
Status: Canceled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Feb 25 → Aug 15, 2026
119 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 24 Ready for Release ⏸ Paused 32 —
Feb 24 → Feb 25 Canceled ▶ Running 1 2
Feb 25 → Aug 15 Ready for Release ⏸ Paused 119 —
Holding 34.6d (excluded)
On Track
Holding (excluded from total)
34.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
33.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 221 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
33.0d
Canceled
1.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KHardison, cancelling, combining with repair WO.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330384
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 33.0 business days
🚫
Status: Canceled by Kimberly Hardison Feb 24, 4:22 PM
From: Ready for Release
To: Canceled
Duration in Previous: 48d 6h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Feb 25, 4:44 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details