📍 Publix 1695 — 18485 S. Dixie Highway, Cutler Bay FL, 33157
Jan 6, 2026 → May 11, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Feb 20 → May 1, 2026
50 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
May 1 → May 11, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: May 11, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 20
Ready for Release
⏸ Paused
30
—
Feb 20 → Feb 20
Scheduled
▶ Running
0
1
Feb 20 → Feb 20
Entered
▶ Running
0
1
Feb 20 → May 1
Ready for Release
⏸ Paused
50
—
May 1 → May 11
Scheduled
▶ Running
6
7
May 11 → May 11
Tech On Site
▶ Running
0
7
Holding82.9d (excluded)
Coordinators7.6d
Field Work1.1d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
82.9 days
Coordinators
7.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 12, 2026 (233 days early)
📅
87.9 daysTotal Age
⏱️
50.3d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay50.3 days stuck in "Ready for Release"
⏱️
Total Delay6.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
81.3d
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM Service
🔍Technician Findings
Fully functioning Kiosk
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf