Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 20, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 20 → Sep 20, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026Completed: Sep 20, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 17
Ready for Scheduling
▶ Running
10
11
Sep 17 → Sep 17
Assigned
▶ Running
0
11
Sep 17 → Sep 20
Scheduled
▶ Running
1
12
Sep 20 → Sep 20
Tech On Site
▶ Running
0
12
Holding167.6d (excluded)
Coordinators12.6d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
12.6 days
Over SLA
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 20, 2026 (102 days early)
📅
177.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
9.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay9.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced the power cord and completed the PM.
🔍Technician Findings
The kiosk was functioning normally but there the detachable power had a broken ground prong.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf