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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330389 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 822 — 801 Newark Avenue, Elizabeth NJ, 07208

Jan 6, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 6, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 8, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 8 → Apr 8, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 10, 2026
2 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 6 Ready for Release ⏸ Paused 61 —
Apr 6 → Apr 6 Assigned ▶ Running 0 1
Apr 6 → Apr 8 Scheduled ▶ Running 2 3
Apr 8 → Apr 8 Reschedule ▶ Running 0 3
Apr 8 → Apr 8 Entered ▶ Running 0 3
Apr 8 → Apr 8 Ready for Release ⏸ Paused 0 —
Apr 8 → Apr 8 Assigned ▶ Running 0 3
Apr 8 → Apr 10 Scheduled ▶ Running 2 5
Holding 63.6d (excluded)
Coordinators 5.1d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
63.6 days
Coordinators
5.1 days
Over SLA
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
65.7 days Total Age
⏱️
62.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
62.0d
Scheduled
5.1d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should The unit is functional and online.
🔍 Technician Findings
No damage, Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330389
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 62.0 business days
👷
▶
3 Technician Assigned Apr 6, 9:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 88d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-07T16:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Shawn Rogers Apr 8, 8:08 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 22h
🆕
Status: Entered by Kourtney Smith Apr 8, 8:24 AM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 15m, 0m
👷
▶
3 Technician Assigned Apr 8, 8:31 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-09T17:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Apr 9, 8:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 23
✔️
Status: Completed by Curtis Allen Apr 9, 8:28 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 10:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
▶
3 Status: Invoice Pending Apr 13, 5:09 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259120
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 9, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259120

Work Details (3)

Name Type Status Qty Amount Date
WL-03180661 Labor Open 0.75 $0.00 Apr 9, 8:23 PM
WL-03180662 Labor Open 1 $0.00 Apr 9, 8:23 PM
WL-03180663 Travel Open 23 $0.00 Apr 9, 8:23 PM

Details