Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 11, 2026
149 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 11 → Aug 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: Aug 12, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Aug 11
Ready for Release
⏸ Paused
149
—
Aug 11 → Aug 11
Assigned
▶ Running
0
1
Aug 11 → Aug 12
Scheduled
▶ Running
1
2
Aug 12 → Aug 12
Tech On Site
▶ Running
0
2
Holding151.6d (excluded)
Coordinators1.2d
Field Work0.4d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
151.6 days
Coordinators
1.2 days
Field Work
0.4 days
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Aug 12, 2026 (141 days early)
📅
151.6 daysTotal Age
⏱️
150.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay150.0 days stuck in "Ready for Release"
⏱️
Total Delay0.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
150.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM
🔍Technician Findings
unit operating as intended
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad