Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330399 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6512 — 310 South Henderson Road, King Of Prussia PA, 19406

Jan 6, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 6, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 6 Ready for Release ⏸ Paused 21 —
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Feb 13 Scheduled ▶ Running 5 6
Feb 13 → Feb 13 Tech On Site ▶ Running 0 6
Holding 23.6d (excluded)
Coordinators 5.4d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
23.6 days
Coordinators
5.4 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
27.6 days Total Age
⏱️
22.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
22.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on higi kiosk
🔍 Technician Findings
Higi was working upon arrival
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330399
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 22.0 business days
👷
▶
4 Technician Assigned Feb 6, 3:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 30d 5h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T16:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 9, 10:43 AM
Scheduled For: 2026-02-13T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 9, 11:27 AM
Scheduled For: 2026-02-11T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 10, 2:44 PM
Scheduled For: 2026-02-16T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 11, 3:19 PM
Scheduled For: 2026-02-13T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 12, 5:05 PM
Scheduled For: 2026-02-13T16:00:00.000+0000
🔧
Status: Tech On Site by Maximilian Tucker Feb 13, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
✔️
Status: Completed by Maximilian Tucker Feb 13, 4:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
⏱️
▶
2 3x Labor Added Feb 13, 10:42 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Maximilian Tucker
From: Completed
To: Closed
Duration in Previous: 6h 37m
⚠️ 6.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 12:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 2h
📨
▶
2 Status: Invoice Pending Feb 25, 2:10 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254825

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Feb 13, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254825

Work Details (3)

Name Type Status Qty Amount Date
WL-03106142 Labor Open 1 $0.00 Feb 13, 10:42 PM
WL-03106143 Labor Open 1 $0.00 Feb 13, 10:42 PM
WL-03106144 Travel Open 17 $0.00 Feb 13, 10:42 PM

Details