Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330402 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 593 — 670 N Broadway, North White Plains NY, 10603

Jan 6, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 20, 2026
71 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 20 Ready for Release ⏸ Paused 71 —
Apr 20 → Apr 20 Assigned ▶ Running 0 1
Apr 20 → Apr 21 Scheduled ▶ Running 1 2
Apr 21 → Apr 22 Tech On Site ▶ Running 1 3
Holding 73.6d (excluded)
Coordinators 2.0d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
73.6 days
Coordinators
2.0 days
Field Work
0.6 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
73.7 days Total Age
⏱️
72.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay 72.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
72.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed annual pm per work instructions WI-st-310. Made successful health check received email results. Need new top monitor is dark.
🔍 Technician Findings
Kiosk online in service top screen dark.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330402
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 72.0 business days
👷
▶
3 Technician Assigned Apr 20, 9:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 102d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-21T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Apr 21, 4:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 6h
🚗
▶
3 5x Travel Added Apr 21, 8:22 PM
5x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 4h 23m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Apr 22, 4:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 22m
📨
▶
2 Status: Invoice Pending Apr 22, 5:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Apr 26, 12:14 PM
Invoice Number: SM-259890

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Apr 21, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259890

Work Details (5)

Name Type Status Qty Amount Date
WL-03195174 Travel Open 48 $0.00 Apr 21, 8:22 PM
WL-03195175 Labor Open 1.25 $0.00 Apr 21, 8:22 PM
WL-03195176 Travel Open 19 $0.00 Apr 21, 8:22 PM
WL-03195177 Labor Open 1 $0.00 Apr 21, 8:22 PM
WL-03195178 Labor Open 1 $0.00 Apr 21, 8:22 PM

Details