📍 Publix 1066 — 10500 San Jose Boulevard, Suite 36, Jacksonville FL, 32257
Jan 6, 2026 → Sep 11, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 165 biz days
🕐 Clock stopped: Canceled (Sep 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 11, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Canceled: Sep 11, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 11
Ready for Scheduling
▶ Running
6
7
Sep 11 → Sep 11
Entered
▶ Running
0
7
Holding167.6d (excluded)
Coordinators6.8d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
6.8 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 11, 2026 (111 days early)
📅
172.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
⚠️
5.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Canceled • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
6.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/11/26 lcoonrod
cancelling PM and adding to repair case 00632276
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station with 3G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330405
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨166.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 1:59 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:238d 2h
⚠️7.0 business days
🆕
Status: Entered by Leona CoonrodSep 11, 2:14 PM
From:Ready for Scheduling, Entered
To:Entered, Canceled
Duration in Previous:9d 0h, 0m
Bottlenecks
Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)