Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330407 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1022 — 11406 San Jose Boulevard, Jacksonville FL, 32223

Jan 6, 2026 → Sep 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 18, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 21, 2026
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Sep 18 Ready for Scheduling ▶ Running 11 12
Sep 18 → Sep 21 Scheduled ▶ Running 1 13
Sep 21 → Sep 21 Tech On Site ▶ Running 0 13
Holding 167.6d (excluded)
Coordinators 13.2d
Field Work 0.2d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
13.2 days
Over SLA
Field Work
0.2 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 21, 2026 (101 days early)
📅
178.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
11.8d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330407
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 12.0 business days
👷
▶
3 Technician Assigned Sep 18, 4:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-09-21T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16d 2h
⏳ 1.9 business days
⏱️
4x Labor Added Sep 21, 9:15 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.16667, 2
🔧
Status: Tech On Site by Robert Lewis Sep 21, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 18h
✔️
Status: Completed by Robert Lewis Sep 21, 12:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 48m
🏁
Status: Closed by Robert Lewis Sep 21, 12:31 PM
From: Completed
To: Closed
Duration in Previous: 29m
📄
Status: Ready to Bill by Timothy Amburgey Sep 22, 8:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 10m
📨
▶
2 Status: Invoice Pending Sep 22, 5:42 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.8 business days
🧾
Invoice Created Sep 29, 2:52 PM
Invoice Number: SM-273407

Bottlenecks

Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 21, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-273407

Work Details (4)

Name Type Status Qty Amount Date
WL-03391760 Labor Open 0.16667 $0.00 Sep 21, 9:15 AM
WL-03391761 Expenses Open 1 $0.00 Sep 21, 9:15 AM
WL-03391762 Travel Open 2 $0.00 Sep 21, 9:15 AM
WL-03391763 Labor Open 1 $0.00 Sep 21, 9:15 AM

Details