📍 Sam's Club #6310 — 8150 UNIVERSITY AVE NE, Fridley MN, 55432
Jan 6, 2026 → Feb 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: Feb 13, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 5
Ready for Release
⏸ Paused
20
—
Feb 5 → Feb 5
Assigned
▶ Running
0
1
Feb 5 → Feb 13
Scheduled
▶ Running
6
7
Feb 13 → Feb 13
Tech On Site
▶ Running
0
7
Feb 13 → Feb 13
Scheduled
▶ Running
0
7
Holding22.6d (excluded)
Coordinators6.9d
Field Work0.1d
Billing5.9d
✗ SLA Missed
Holding(excluded from total)
22.6 days
Coordinators
6.9 days
Over SLA
Field Work
0.1 days
Billing
5.9 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 13, 2026 (321 days early)
📅
27.6 daysTotal Age
⏱️
21.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay21.0 days stuck in "Ready for Release"
⏱️
Total Delay11.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
21.0d
Scheduled
6.9d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/13/26
Traveled to site
Found unit is online upon arrival
The unit is powered by extension cord since my last visit. I notified pharmacist about this before.
Completed PM
Tested unit
Called L2 and Higi (Jerry) to discuss the power situation.
Completed paperwork
Closed WO
🔍Technician Findings
Found unit online
Unit needed 2026 PM
Unit has an extension cord that powers unit.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf