Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330411 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8210 — 600 North Burleson Boulevard, Burleson TX, 76028

Jan 6, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 26, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 26 Ready for Release ⏸ Paused 26 —
Feb 26 → Feb 26 Assigned ▶ Running 0 1
Feb 26 → Feb 26 Scheduled ▶ Running 0 1
Feb 26 → Feb 26 Tech On Site ▶ Running 0 1
Holding 37.6d (excluded)
Coordinators 0.2d
Field Work 0.7d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
37.6 days
Coordinators
0.2 days
Field Work
0.7 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
35.6 days Total Age
⏱️
27.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 27.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
36.0d
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance on unit. Unit function tested and passed. Unit returned to service.
🔍 Technician Findings
2/26/2026 Zachary Stieben arrived on site. Located Higi Kiosk to be PM'd.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330411
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 27.0 business days
👷
▶
3 Technician Assigned Feb 26, 12:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 37d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T22:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 26, 1:26 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Zachary Stieben
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 0m
✔️
Status: Completed by Zachary Stieben Feb 26, 2:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
🚗
▶
3 Travel Added Feb 26, 6:38 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 1.0833333333333
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 4h 13m
⏳ 4.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 9:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
📨
▶
2 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255538

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 26, 5:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255538

Work Details (3)

Name Type Status Qty Amount Date
WL-03122017 Travel Open 22 $0.00 Feb 26, 6:38 PM
WL-03122023 Labor Open 0.75 $0.00 Feb 26, 6:40 PM
WL-03122024 Labor Open 1.0833333333333 $0.00 Feb 26, 6:40 PM

Details