Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330413 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 331 — 21-51 Shunpike Road, Cromwell CT, 06416

Jan 6, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 19, 2026
29 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 19 Ready for Release ⏸ Paused 29 —
Feb 19 → Feb 19 Assigned ▶ Running 0 1
Feb 19 → Feb 20 Scheduled ▶ Running 1 2
Holding 31.6d (excluded)
Coordinators 2.0d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
31.6 days
Coordinators
2.0 days
Field Work
0.0 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
31.6 days Total Age
⏱️
30.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 30.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
30.0d
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330413
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 30.0 business days
👷
▶
3 Technician Assigned Feb 19, 9:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 42d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T18:00:00.000+0000
⏳ 2.0 business days
🚗
3x Travel Added Feb 20, 2:33 PM
Type: Travel, Labor
Status: Open
Qty: 14, 13, 0.5
⏱️
▶
3 2x Labor Added Feb 20, 5:13 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 1d 7h
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 4:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 11h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Feb 20, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255293

Work Details (5)

Name Type Status Qty Amount Date
WL-03114140 Travel Open 14 $0.00 Feb 20, 2:33 PM
WL-03114141 Travel Open 13 $0.00 Feb 20, 2:33 PM
WL-03114142 Labor Open 0.5 $0.00 Feb 20, 2:33 PM
WL-03114467 Labor Open 1.1666666666667 $0.00 Feb 20, 5:13 PM
WL-03114468 Labor Open 0.58333333333333 $0.00 Feb 20, 5:13 PM

Details