Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330415 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 2571 — 101 Market St., Suite E, Nanuet NY, 10954

Jan 6, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 122 biz days overdue
Active: 139 biz days
Paused: 14 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 28, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
135d
▶ Clock Running
Status: On Hold
Feb 2 → Aug 15, 2026
135 business days (counted)
Running total: 139 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 28 Ready for Release ⏸ Paused 14 —
Jan 28 → Jan 28 Assigned ▶ Running 0 1
Jan 28 → Jan 30 Scheduled ▶ Running 2 3
Jan 30 → Feb 2 Reschedule ▶ Running 1 4
Feb 2 → Feb 2 Entered ▶ Running 0 4
Feb 2 → Aug 15 On Hold ▶ Running 135 139
Holding 16.6d (excluded)
Coordinators 4.1d
⚠ Overdue
Holding (excluded from total)
16.6 days
Coordinators
4.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
15.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 221 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
15.0d
Scheduled
3.0d / 2.0d SLA
Reschedule
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30 SRogers: Updating to reschedule - FSE held up at previous location.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330415
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 15.0 business days
👷
▶
3 Technician Assigned Jan 28, 8:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-30T19:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Shawn Rogers Jan 30, 5:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 9h
⏳ 1.8 business days
🆕
Status: Entered by Kourtney Smith Feb 2, 8:40 AM
From: Reschedule, Entered
To: Entered, On Hold
Duration in Previous: 2d 14h, 0m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details