Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330421 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 652 — 215 East Main Street, Clinton CT, 06413

Jan 6, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 30, 2026
79 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 2, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 30 Ready for Release ⏸ Paused 79 —
Apr 30 → Apr 30 Assigned ▶ Running 0 1
Apr 30 → May 2 Scheduled ▶ Running 1 2
Holding 81.6d (excluded)
Coordinators 2.0d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
81.6 days
Coordinators
2.0 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
81.6 days Total Age
⏱️
80.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 80.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed but all display lights not working
🔍 Technician Findings
PM due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330421
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 79.9 business days
👷
▶
4 Technician Assigned Apr 30, 8:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 112d 21h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-01T15:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added May 1, 7:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 1d 11h
🏁
Status: Closed by Edward Arias May 1, 8:13 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw May 5, 9:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
▶
2 Status: Invoice Pending May 5, 11:54 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 29.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-261010

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Edward Arias
Scheduled
May 1, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261010

Work Details (3)

Name Type Status Qty Amount Date
WL-03211813 Labor Open 0.25 $0.00 May 1, 7:57 PM
WL-03211814 Labor Open 1.25 $0.00 May 1, 7:57 PM
WL-03211815 Travel Open 7 $0.00 May 1, 7:57 PM

Details