Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330433 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4784 — 2711 N Telshor Blvd, Las Cruces NM, 88011

Jan 6, 2026 → Jul 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 15, 2026
130 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 15 → Jul 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 15 Ready for Release ⏸ Paused 130 —
Jul 15 → Jul 15 Assigned ▶ Running 0 1
Jul 15 → Jul 23 Scheduled ▶ Running 6 7
Holding 132.6d (excluded)
Coordinators 6.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
132.6 days
Coordinators
6.0 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 23, 2026 (161 days early)
📅
136.9 days Total Age
⏱️
131.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 131.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
131.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Pm unit
🔍 Technician Findings
Found no issues with unit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330433
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 131.0 business days
👷
▶
4 Technician Assigned Jul 15, 2:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 189d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-23T18:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 22, 11:12 AM
Scheduled For: 2026-07-22T18:00:00.000+0000, 2026-07-22T18:30:00.000+0000
⏱️
▶
3 5x Labor Added Jul 22, 10:16 PM
5x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 1:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 40m
📨
▶
2 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Aug 6, 3:55 PM
Invoice Number: SM-268130

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Jul 22, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (6)

Name Type Status Qty Amount Date
WL-03303883 Labor Open 1 $0.00 Jul 22, 10:16 PM
WL-03303884 Labor Open 1.75 $0.00 Jul 22, 10:16 PM
WL-03303885 Labor Open 0.25 $0.00 Jul 22, 10:16 PM
WL-03303886 Travel Open 49 $0.00 Jul 22, 10:16 PM
WL-03303887 Travel Open 1 $0.00 Jul 22, 10:16 PM
WL-03303888 Expenses Open 1 $0.00 Jul 22, 10:18 PM

Details