Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330439 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 636 — 228 South Main Street, Newtown CT, 06470

Jan 6, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Feb 23 → Mar 27, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 20 Ready for Release ⏸ Paused 30 —
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Feb 20 → Feb 23 Scheduled ▶ Running 1 2
Feb 23 → Feb 23 Entered ▶ Running 0 2
Feb 23 → Mar 27 Ready for Release ⏸ Paused 24 —
Mar 27 → Mar 27 Assigned ▶ Running 0 2
Mar 27 → Mar 31 Scheduled ▶ Running 2 4
Holding 57.6d (excluded)
Coordinators 5.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
57.6 days
Coordinators
5.0 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 31, 2026 (275 days early)
📅
58.6 days Total Age
⏱️
31.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
56.0d
Scheduled
5.0d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330439
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 31.0 business days
👷
▶
3 Technician Assigned Feb 20, 10:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 0h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T15:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Feb 23, 10:17 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 23h, 0m
🚨 25.0 business days
👷
▶
3 Technician Assigned Mar 27, 10:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 31d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T15:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 31, 1:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 1, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Hannah Shaw Apr 1, 4:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 3, 3:55 PM
Invoice Number: SM-258100

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Mar 31, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-258100

Work Details (3)

Name Type Status Qty Amount Date
WL-03166982 Labor Open 1.16667 $0.00 Mar 31, 1:22 PM
WL-03166983 Travel Open 34 $0.00 Mar 31, 1:22 PM
WL-03166984 Labor Open 1 $0.00 Mar 31, 1:22 PM

Details