Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330445 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8269 — 2325 W Hwy I 20, Grand Prairie TX, 75052

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 8 biz days overdue
Active: 25 biz days
Paused: 128 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 11, 2026
16 business days (not counted)
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 12 → Feb 26, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 11, 2026
9 business days (counted)
Running total: 11 of ? biz days used
14d
▶ Clock Running
Status: Reschedule
Mar 11 → Mar 31, 2026
14 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → May 6, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Jul 31, 2026
27 business days (not counted)
▶ Clock Running
Status: Entered
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 31 → Aug 15, 2026
10 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 11 Ready for Release ⏸ Paused 16 —
Feb 11 → Feb 11 Entered ▶ Running 0 1
Feb 11 → Feb 12 Canceled ▶ Running 1 2
Feb 12 → Feb 26 Ready for Release ⏸ Paused 9 —
Feb 26 → Feb 26 Assigned ▶ Running 0 2
Feb 26 → Mar 11 Scheduled ▶ Running 9 11
Mar 11 → Mar 31 Reschedule ▶ Running 14 25
Mar 31 → Mar 31 Entered ▶ Running 0 25
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 25
Apr 15 → Apr 15 Entered ▶ Running 0 25
Apr 15 → May 6 Ready for Release ⏸ Paused 15 —
May 6 → May 6 Assigned ▶ Running 0 25
May 6 → May 6 Entered ▶ Running 0 25
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 25
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 25
Jun 23 → Jul 31 Ready for Release ⏸ Paused 27 —
Jul 31 → Jul 31 Entered ▶ Running 0 25
Jul 31 → Jul 31 Canceled ▶ Running 0 25
Jul 31 → Aug 15 Ready for Release ⏸ Paused 10 —
Holding 127.0d (excluded)
Coordinators 24.5d
⚠ Overdue
Holding (excluded from total)
127.0 days
Coordinators
24.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
27.6d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 221 days old
🚨
Primary Delay 27.6 days stuck in "Ready for Release"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
125.4d
Assigned
0.4d / 0.5d SLA
Canceled
2.7d
Scheduled
9.8d / 2.0d SLA
Reschedule
14.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/31/26 lcoonrod cancelling PM and adding to repair WO-01417261 2/11/2026jsells adding to repair WO-01350879
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330445
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 17.0 business days
🆕
Status: Entered by Jessica Sells Feb 11, 11:45 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 22d 1h, 0m
✅
Status: Ready for Release by Jessica Foley Feb 12, 9:58 AM
From: Canceled
To: Ready for Release
Duration in Previous: 22h 11m
🚨 10.0 business days
👷
▶
3 Technician Assigned Feb 26, 12:24 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T19:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 27, 9:11 AM
Scheduled For: 2026-03-03T21:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 27, 9:41 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T21:00:00.000+0000, 2026-03-03T21:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 27, 2:02 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-05T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 9:08 AM
Scheduled For: 2026-03-05T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 9:18 AM
Scheduled For: 2026-03-05T18:30:00.000+0000, 2026-03-05T18:31:00.000+0000, 2026-03-05T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 3, 9:18 AM
Scheduled For: 2026-03-12T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 10, 10:57 AM
Scheduled For: 2026-03-13T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 10, 12:31 PM
Scheduled For: 2026-03-12T20:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Mar 11, 9:54 AM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 20h
🚨 14.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 19d 12h, 0m
🚨 12.3 business days
👷
▶
2 Technician Assigned Apr 15, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 16h
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 2:11 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 13m, 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 20d 19h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:32 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 21m, 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 28.0 business days
🆕
Status: Entered by Leona Coonrod Jul 31, 9:42 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 37d 18h, 0m
✅
Status: Ready for Release by Jessica Foley Jul 31, 4:03 PM
From: Canceled
To: Ready for Release
Duration in Previous: 6h 20m

Bottlenecks

Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details