Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330446 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix Atlanta Division Office — 2600 Delk Road SE, Marietta GA, 30067

Jan 6, 2026 → Oct 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 29 biz days
Paused: 160 biz days
🕐 Clock stopped: Canceled (Oct 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 14, 2026
129 business days (not counted)
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 14 → Jul 20, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jul 20 → Aug 25, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Sep 2, 2026
5 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 6, 2026
23 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 6, 2026 Canceled: Oct 6, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 14 Ready for Release ⏸ Paused 129 —
Jul 14 → Jul 14 Entered ▶ Running 0 1
Jul 14 → Jul 20 Canceled ▶ Running 4 5
Jul 20 → Aug 25 Ready for Release ⏸ Paused 26 —
Aug 25 → Aug 25 Assigned ▶ Running 0 5
Aug 25 → Aug 26 Scheduled ▶ Running 1 6
Aug 26 → Aug 26 Entered ▶ Running 0 6
Aug 26 → Sep 2 Ready for Release ⏸ Paused 5 —
Sep 2 → Oct 6 Ready for Scheduling ▶ Running 23 29
Dispatch 0.0d
Holding 164.3d (excluded)
Coordinators 25.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
164.3 days
Coordinators
25.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 6, 2026 (86 days early)
📅
189.6 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 289 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 22.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
162.7d
Canceled
5.0d
Scheduled
2.0d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

093026 NFLOYD - Per Jerry this CSA-2014082472 has been returned to EMSAR inventory

8/26/26- BBaggett- clearing techname and placing back into RFR due to tech covering a repair.


7/14/26 lcoonrod cancelling PM and adding to repair case 00612957

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330446
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 130.0 business days
🆕
Status: Entered by Leona Coonrod Jul 14, 9:55 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 187d 22h, 0m
⚠️ 5.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 20, 2:39 PM
From: Canceled
To: Ready for Release
Duration in Previous: 6d 4h
🚨 27.0 business days
👷
▶
3 Technician Assigned Aug 25, 11:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 35d 21h, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-08-28T15:45:00.000+0000
🆕
▶
2 Status: Entered Aug 26, 11:07 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Brittany Baggett
From: Entered
To: Ready for Release
Duration in Previous: 1m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 2h
🚨 23.9 business days
🚫
Status: Canceled by Nicole Floyd Oct 6, 7:27 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 33d 17h

Bottlenecks

Ready for Scheduling
Duration: 23.8 business days (threshold: 1.0 business days)
Exceeded by 22.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details