Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330446 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix Atlanta Division Office — 2600 Delk Road SE, Marietta GA, 30067

Jan 6, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 5 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 14, 2026
129 business days (not counted)
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 14 → Jul 20, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Jul 20 → Aug 15, 2026
19 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 14 Ready for Release ⏸ Paused 129 —
Jul 14 → Jul 14 Entered ▶ Running 0 1
Jul 14 → Jul 20 Canceled ▶ Running 4 5
Jul 20 → Aug 15 Ready for Release ⏸ Paused 19 —
Holding 131.6d (excluded)
On Track
Holding (excluded from total)
131.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 221 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
130.0d
Canceled
5.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/14/26 lcoonrod cancelling PM and adding to repair case 00612957
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330446
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 130.0 business days
🆕
Status: Entered by Leona Coonrod Jul 14, 9:55 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 187d 22h, 0m
⚠️ 5.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 20, 2:39 PM
From: Canceled
To: Ready for Release
Duration in Previous: 6d 4h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details