Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330450 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #111 Brooklyn — 21 Flushing Avenue, Brooklyn NY, 12205

Jan 6, 2026 → May 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (67 biz days late)
Active: 85 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 2 of ? biz days used
82d
▶ Clock Running
Status: On Hold
Jan 21 → May 18, 2026
82 business days (counted)
Running total: 84 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 18 → May 20, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 21, 2026
1 business day (counted)
Running total: 85 of ? biz days used
Created: Jan 6, 2026 Completed: May 21, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jan 21 Scheduled ▶ Running 1 2
Jan 21 → Jan 21 Entered ▶ Running 0 2
Jan 21 → May 18 On Hold ▶ Running 82 84
May 18 → May 20 Ready for Release ⏸ Paused 2 —
May 20 → May 20 Assigned ▶ Running 0 84
May 20 → May 21 Scheduled ▶ Running 1 85
Holding 96.6d (excluded)
Coordinators 4.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
96.6 days
Coordinators
4.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 21, 2026 (224 days early)
📅
95.6 days Total Age
⏱️
83.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 83.0 days stuck in "On Hold"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
84.6d
Ready for Release
12.0d
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit up and running. LEDs functioning. Top and bottom displays functioning. Seat lock functioning. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival, unit up and running. LEDs functioning. Top and bottom displays functioning. Seat lock functioning. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330450
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 20, 8:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-21T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jan 21, 10:39 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1d 1h, 0m
🚨 83.0 business days
✅
Status: Ready for Release by Rhea Berry May 18, 11:43 AM
From: On Hold
To: Ready for Release
Duration in Previous: 117d 0h
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 20, 8:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-21T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith May 20, 1:07 PM
Scheduled For: 2026-05-21T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith May 20, 4:04 PM
Scheduled For: 2026-05-21T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added May 21, 7:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 1d 11h
🏁
Status: Closed by David Trost May 21, 7:27 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw May 22, 5:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 44m
📨
Status: Invoice Pending by Hannah Shaw May 22, 5:37 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 25m, 0m
🚨 15.8 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-262884

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
May 21, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262884

Work Details (5)

Name Type Status Qty Amount Date
WL-03235019 Labor Open 0.75 $0.00 May 21, 7:16 PM
WL-03235020 Labor Open 0.75 $0.00 May 21, 7:16 PM
WL-03235021 Labor Open 1.5 $0.00 May 21, 7:16 PM
WL-03235022 Travel Open 6 $0.00 May 21, 7:16 PM
WL-03235023 Travel Open 20 $0.00 May 21, 7:16 PM

Details