Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330457 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2041 — 4112 Johnson Ave E, Haines City FL, 33844

Jan 6, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 38 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 28, 2026
37 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Apr 28 Scheduled ▶ Running 37 38
Apr 28 → Apr 28 Tech On Site ▶ Running 0 38
Holding 42.6d (excluded)
Coordinators 37.7d
Field Work 0.4d
Billing 1.5d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
37.7 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 28, 2026 (247 days early)
📅
78.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
36.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
37.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330457
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 41.0 business days
👷
▶
4 Technician Assigned Mar 6, 1:10 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-12T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-13T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 9, 11:00 AM
Scheduled For: 2026-03-17T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 12, 12:58 PM
Scheduled For: 2026-03-19T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 13, 2:55 PM
Scheduled For: 2026-03-24T16:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 11:14 AM
Scheduled For: 2026-03-27T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 24, 3:54 PM
Scheduled For: 2026-03-31T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 25, 4:18 PM
Scheduled For: 2026-04-01T16:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 1, 1:11 PM
Scheduled For: 2026-04-08T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 1, 3:12 PM
Scheduled For: 2026-04-08T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 3:40 PM
Scheduled For: 2026-04-10T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 4:41 PM
Scheduled For: 2026-04-08T15:00:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 2:20 PM
Scheduled For: 2026-04-14T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 2:53 PM
Scheduled For: 2026-04-13T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 8, 9:32 AM
Scheduled For: 2026-04-15T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 10, 11:08 AM
Scheduled For: 2026-04-21T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 3:08 PM
Scheduled For: 2026-04-28T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 2:09 PM
Scheduled For: 2026-04-28T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 4:03 PM
Scheduled For: 2026-04-28T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 23, 9:04 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-28T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 5:08 PM
Scheduled For: 2026-04-28T17:30:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Robert Lewis Apr 28, 3:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 1h
💵
3x Expenses Added Apr 28, 3:39 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 3, 50
✔️
▶
2 Status: Completed Apr 28, 6:16 PM
Status: Completed → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.2, 1
🏁
Status: Closed by Robert Lewis Apr 28, 6:21 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Apr 29, 4:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 47m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 30, 5:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 2.8 business days
🧾
Invoice Created May 4, 9:20 AM
Invoice Number: SM-260620

Bottlenecks

Scheduled
Duration: 37.7 business days (threshold: 2.0 business days)
Exceeded by 35.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Apr 28, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260620

Work Details (7)

Name Type Status Qty Amount Date
WL-03203826 Expenses Open 1 $0.00 Apr 28, 3:39 PM
WL-03203827 Travel Open 3 $0.00 Apr 28, 3:39 PM
WL-03203828 Travel Open 50 $0.00 Apr 28, 3:39 PM
WL-03204249 Labor Open 0.2 $0.00 Apr 28, 6:20 PM
WL-03204250 Expenses Open 1 $0.00 Apr 28, 6:20 PM
WL-03204251 Labor Open 1 $0.00 Apr 28, 6:20 PM
WL-03204252 Labor Open 1 $0.00 Apr 28, 6:20 PM

Details