📍 Stop&Shop 787 — 228 King Street, Northampton MA, 01060
Jan 6, 2026 → Jul 15, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 30 biz days
Paused: 101 biz days
🕐 Clock stopped: Completed (Jul 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 2, 2026
101 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jun 2 → Jul 15, 2026
29 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 6, 2026Completed: Jul 15, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jun 2
Ready for Release
⏸ Paused
101
—
Jun 2 → Jun 2
Assigned
▶ Running
0
1
Jun 2 → Jul 15
Scheduled
▶ Running
29
30
Holding103.6d (excluded)
Coordinators30.0d
Field Work0.0d
Billing6.4d
✗ SLA Missed
Holding(excluded from total)
103.6 days
Coordinators
30.0 days
Over SLA
Field Work
0.0 days
Billing
6.4 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 15, 2026 (169 days early)
📅
131.6 daysTotal Age
⏱️
102.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
33.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay102.0 days stuck in "Ready for Release"
⏱️
Total Delay33.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
102.0d
Scheduled
30.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01330461
Account: HIGI LLC
Customer Case Number:
Location: Stop&Shop 787
Address: 228 King Street, Northampton, MA 01060
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-084
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled