Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330462 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 613 — 10 Pitkin Road, Vernon CT, 06066

Jan 6, 2026 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Jun 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 19, 2026
92 business days (not counted)
▶ Clock Running
Status: Assigned
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 19 → May 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
May 20 → Jun 9, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 9, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 19 Ready for Release ⏸ Paused 92 —
May 19 → May 19 Assigned ▶ Running 0 1
May 19 → May 19 Scheduled ▶ Running 0 1
May 19 → May 19 Entered ▶ Running 0 1
May 19 → May 20 Ready for Release ⏸ Paused 1 —
May 20 → May 20 Assigned ▶ Running 0 1
May 20 → Jun 9 Scheduled ▶ Running 13 14
Holding 96.6d (excluded)
Coordinators 14.1d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Holding (excluded from total)
96.6 days
Coordinators
14.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 9, 2026 (205 days early)
📅
107.6 days Total Age
⏱️
93.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
95.0d
Scheduled
14.1d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**Reseated all connections between pc and top monitor. **Tried to adjust color and brightness on top monitor **PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service Top monitor very dark. Image is barely visible.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330462
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 93.0 business days
👷
▶
3 Technician Assigned May 19, 10:10 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 131d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-21T14:00:00.000+0000
🆕
Status: Entered by Kourtney Smith May 19, 10:48 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 37m, 0m
👷
▶
4 Technician Assigned May 20, 8:56 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 22h 8m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-06-01T16:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 26, 10:35 AM
Scheduled For: 2026-06-09T16:00:00.000+0000
🚨 11.0 business days
🚗
▶
3 3x Travel Added Jun 9, 1:45 PM
3x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 20d 4h
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Jun 9, 4:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 41m
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Jun 10, 5:18 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Jun 13, 9:29 AM
Invoice Number: SM-264404

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Jun 9, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-264404

Work Details (3)

Name Type Status Qty Amount Date
WL-03253789 Travel Open 1 $0.00 Jun 9, 1:45 PM
WL-03253790 Labor Open 0.16667 $0.00 Jun 9, 1:45 PM
WL-03253791 Labor Open 1.16667 $0.00 Jun 9, 1:45 PM

Details