Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330464 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1180 — 1251 South Toledo Blad Blvd, North Port FL, 34289

Jan 6, 2026 → Jul 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 41 biz days
Paused: 83 biz days
🕐 Clock stopped: Tech Off Site (Jul 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 6, 2026
83 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
May 6 → Jul 6, 2026
40 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Jul 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 6 Ready for Release ⏸ Paused 83 —
May 6 → Jul 6 Scheduled ▶ Running 40 41
Jul 6 → Jul 6 Tech On Site ▶ Running 0 41
Holding 85.6d (excluded)
Coordinators 40.6d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
85.6 days
Coordinators
40.6 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 6, 2026 (178 days early)
📅
124.6 days Total Age
⏱️
84.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
38.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
84.0d
Scheduled
40.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM, all functional test passed. Logged into Higi account to verify online status and test.
🔍 Technician Findings
Kiosk working properly with no physical damage found.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330464
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 84.0 business days
👷
▶
3 Technician Assigned May 6, 3:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-07T18:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 119d 4h
📅
Dispatch Scheduled by Abby Jinerson May 6, 3:55 PM
Scheduled For: 2026-05-22T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 8, 10:18 AM
Scheduled For: 2026-05-29T18:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 14, 3:06 PM
Scheduled For: 2026-05-29T16:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 22, 1:19 PM
Scheduled For: 2026-05-29T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 22, 3:27 PM
Scheduled For: 2026-06-02T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 22, 4:41 PM
Scheduled For: 2026-06-02T16:00:00.000+0000, 2026-06-03T18:00:00.000+0000, 2026-06-03T18:30:00.000+0000, 2026-06-03T19:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Abby Jinerson May 29, 8:52 AM
Scheduled For: 2026-06-03T20:30:00.000+0000, 2026-06-03T21:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 29, 9:01 AM
Scheduled For: 2026-06-05T15:30:00.000+0000, 2026-06-05T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 29, 10:29 AM
Scheduled For: 2026-06-05T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 2, 2:35 PM
Scheduled For: 2026-06-09T17:00:00.000+0000, 2026-06-10T13:00:00.000+0000, 2026-06-09T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jun 3, 1:00 PM
Scheduled For: 2026-06-12T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 5, 5:05 PM
Scheduled For: 2026-07-07T13:00:00.000+0000
🚨 17.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jul 1, 11:36 AM
Scheduled For: 2026-07-09T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 1, 5:41 PM
Scheduled For: 2026-07-06T13:00:00.000+0000, 2026-07-09T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 2, 3:31 PM
Scheduled For: 2026-07-13T13:00:00.000+0000, 2026-07-06T13:00:00.000+0000, 2026-07-06T15:00:00.000+0000, 2026-07-06T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jul 6, 9:10 AM
Scheduled For: 2026-07-06T19:00:00.000+0000, 2026-07-06T17:00:00.000+0000, 2026-07-06T18:30:00.000+0000
🔧
Status: Tech On Site by Joseph Anderson Jul 6, 2:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 23h
🚗
▶
2 2x Travel Added Jul 6, 3:16 PM
2x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.58333, 0.21667
🚗
▶
3 Status: Tech Off Site Jul 6, 3:23 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.86667
✔️
Status: Completed by Joseph Anderson
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Jul 6, 6:31 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 3h 8m
📄
Status: Ready to Bill by Timothy Amburgey Jul 7, 2:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 49m
📨
▶
2 Status: Invoice Pending Jul 7, 4:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jul 10, 9:01 PM
Invoice Number: SM-266666

Bottlenecks

Scheduled
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joseph Anderson
Scheduled
Jul 6, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-266666

Work Details (6)

Name Type Status Qty Amount Date
WL-03284515 Travel Open 22 $0.00 Jul 6, 3:16 PM
WL-03284516 Travel Open 43 $0.00 Jul 6, 3:16 PM
WL-03284534 Labor Open 0.58333 $0.00 Jul 6, 3:18 PM
WL-03284535 Labor Open 0.21667 $0.00 Jul 6, 3:18 PM
WL-03284540 Labor Open 0.86667 $0.00 Jul 6, 3:23 PM
WL-03284852 Labor Open 1.33333 $0.00 Jul 6, 6:31 PM

Details