Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330470 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #064 Latta Rd. — 3177 Latta Road, Rochester NY, 14612

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 10, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 10 Ready for Release ⏸ Paused 42 —
Mar 10 → Mar 10 Assigned ▶ Running 0 1
Mar 10 → Mar 11 Scheduled ▶ Running 1 2
Mar 11 → Mar 11 Tech On Site ▶ Running 0 2
Holding 44.6d (excluded)
Coordinators 1.5d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
44.6 days
Coordinators
1.5 days
Field Work
0.5 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
44.6 days Total Age
⏱️
43.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
43.0d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Performed self test and received email results.
🔍 Technician Findings
Kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330470
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 43.0 business days
👷
▶
3 Technician Assigned Mar 10, 4:18 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 5h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-11T18:00:00.000+0000
🔧
Status: Tech On Site by Erwin Forster Mar 11, 3:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 40m
✔️
Status: Completed by Erwin Forster Mar 11, 4:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 30m
📅
▶
2 Dispatch Scheduled Mar 11, 7:49 PM
Dispatch Scheduled → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667, 0.5, 0.25, 3
🏁
Status: Closed by Erwin Forster Mar 11, 8:05 PM
From: Completed
To: Closed
Duration in Previous: 3h 36m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 33m
📨
Status: Invoice Pending by Hannah Shaw Mar 12, 11:17 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 15, 1:47 PM
Invoice Number: SM-256285

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Mar 11, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256285

Work Details (5)

Name Type Status Qty Amount Date
WL-03140257 Labor Open 0.41666666666667 $0.00 Mar 11, 7:54 PM
WL-03140258 Labor Open 0.5 $0.00 Mar 11, 7:54 PM
WL-03140259 Labor Open 0.25 $0.00 Mar 11, 7:54 PM
WL-03140260 Travel Open 3 $0.00 Mar 11, 7:54 PM
WL-03140261 Travel Open 6 $0.00 Mar 11, 7:54 PM

Details