Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330475 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1287 — 17179 Tamiami Trail, North Port FL, 34287

Jan 6, 2026 → Mar 4, 2026

🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 36 biz days
🕐 Clock stopped: Tech Off Site (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 4, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 2 Ready for Release ⏸ Paused 36 —
Mar 2 → Mar 4 Scheduled ▶ Running 2 3
Mar 4 → Mar 4 Tech On Site ▶ Running 0 3
Holding 38.6d (excluded)
Coordinators 2.2d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
38.6 days
Coordinators
2.2 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
39.8 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Invoice Pending • 221 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
37.0d
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM, all functional test passed. Logged into Higi account to verify online status and test.
🔍 Technician Findings
Kiosk working properly with no physical damage found.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330475
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 37.0 business days
👷
▶
3 Technician Assigned Mar 2, 5:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-04T20:00:00.000+0000, 2026-03-04T19:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 54d 7h
⏳ 2.8 business days
🔧
Status: Tech On Site by Joseph Anderson Mar 4, 4:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
🚗
▶
3 2x Travel Added Mar 4, 4:46 PM
2x Travel Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.58333
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site
To: Tech Off Site
Duration in Previous: 41m
⏱️
▶
2 Labor Added Mar 4, 4:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech Off Site
To: Completed
Duration in Previous: 6m
⏱️
Labor Added Mar 4, 6:04 PM
Type: Labor
Status: Open
Qty: 1.11667
🏁
Status: Closed by Joseph Anderson Mar 4, 8:21 PM
From: Completed
To: Closed
Duration in Previous: 3h 25m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 2:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 32m, 0m
🚨 27.0 business days
🧾
Invoice Created Apr 13, 10:29 AM
Invoice Number: SM-255711

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joseph Anderson
Scheduled
Mar 4, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255711

Work Details (5)

Name Type Status Qty Amount Date
WL-03130318 Travel Open 49 $0.00 Mar 4, 4:46 PM
WL-03130319 Travel Open 10 $0.00 Mar 4, 4:46 PM
WL-03130320 Labor Open 0.58333 $0.00 Mar 4, 4:48 PM
WL-03130364 Labor Open 0.81667 $0.00 Mar 4, 4:55 PM
WL-03130557 Labor Open 1.11667 $0.00 Mar 4, 6:04 PM

Details