Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 20, 2026
93 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 28, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 5, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 15, 2026
6 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026Completed: Jun 15, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 20
Ready for Release
⏸ Paused
93
—
May 20 → May 20
Assigned
▶ Running
0
1
May 20 → May 28
Scheduled
▶ Running
5
6
May 28 → May 28
Entered
▶ Running
0
6
May 28 → Jun 5
Ready for Release
⏸ Paused
6
—
Jun 5 → Jun 5
Assigned
▶ Running
0
6
Jun 5 → Jun 15
Scheduled
▶ Running
6
12
Jun 15 → Jun 15
Tech On Site
▶ Running
0
12
Holding102.6d (excluded)
Coordinators13.0d
Field Work0.4d
Billing3.4d
✗ SLA Missed
Holding(excluded from total)
102.6 days
Coordinators
13.0 days
Over SLA
Field Work
0.4 days
Billing
3.4 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 15, 2026 (199 days early)
📅
111.6 daysTotal Age
⏱️
94.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
10.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay94.0 days stuck in "Ready for Release"
⏱️
Total Delay10.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
101.0d
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/29/26 AJinerson - Removing PM per tech sup SRogers for tech to cover repair. Clearing tech name and placing back into RFR.
🔧Work Performed
Performed annual PM per work instructions WI-st-310. Made successful health check received email results. Main power strip ground prong broken. Need new main power strip.
🔍Technician Findings
Kiosk online in service.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf