Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330483 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Amigos #524 — 3300 IH-40 E., Amarillo TX, 79103

Jan 6, 2026 → May 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 18 biz days
Paused: 78 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 29 → May 22, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 6, 2026 Completed: May 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 29 Ready for Release ⏸ Paused 78 —
Apr 29 → Apr 29 Assigned ▶ Running 0 1
Apr 29 → May 22 Scheduled ▶ Running 17 18
May 22 → May 22 Tech On Site ▶ Running 0 18
Holding 80.6d (excluded)
Coordinators 18.0d
Field Work 0.3d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
80.6 days
Coordinators
18.0 days
Over SLA
Field Work
0.3 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
96.6 days Total Age
⏱️
79.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 79.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
79.0d
Assigned
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location for pm of the unit. Found unit off line . I the tried the identifier password and would not work called level 2 spoke to Phil and advised the password not working and IP address need to be updated on unit to bring on line. Advised to call Level 1. spoke to Andrew and was advised we could not do anything to this unit a PC replacement is needed
🔍 Technician Findings
Found unit not online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330483
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 79.0 business days
👷
▶
4 Technician Assigned Apr 29, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 111d 23h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-07T15:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 12:30 PM
Scheduled For: 2026-05-21T15:30:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 22, 9:25 AM
Scheduled For: 2026-05-22T14:00:00.000+0000
🔧
Status: Tech On Site by Darrell Hendrix May 22, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 23h
⏱️
3x Labor Added May 22, 10:43 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.5, 8
✔️
Status: Completed by Darrell Hendrix May 22, 12:08 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 8m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 26, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
📨
Status: Invoice Pending by Hannah Shaw May 26, 12:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 38m, 0m
🚨 15.0 business days
🧾
Invoice Created Jun 15, 2:48 PM
Invoice Number: SM-262938

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
May 22, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-262938

Work Details (3)

Name Type Status Qty Amount Date
WL-03235599 Labor Open 0.25 $0.00 May 22, 10:43 AM
WL-03235600 Labor Open 1.5 $0.00 May 22, 10:43 AM
WL-03235601 Travel Open 8 $0.00 May 22, 10:43 AM

Details