Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 51 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Oct 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 28, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 12 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 6, 2026
5 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸82d
⏸ Clock Paused
Status: Ready for Release
May 6 → Sep 2, 2026
82 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2026
9 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Jan 6, 2026Completed: Oct 22, 2026
Show SLA Clock Detail (16 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Assigned
▶ Running
0
1
Jan 20 → Jan 28
Scheduled
▶ Running
6
7
Jan 28 → Feb 4
Reschedule
▶ Running
5
12
Feb 4 → Feb 4
Entered
▶ Running
0
12
Feb 4 → Apr 29
Ready for Release
⏸ Paused
59
—
Apr 29 → Apr 29
Assigned
▶ Running
0
12
Apr 29 → May 6
Scheduled
▶ Running
5
17
May 6 → May 6
Ready for Release
⏸ Paused
0
—
May 6 → May 6
Entered
▶ Running
0
17
May 6 → Sep 2
Ready for Release
⏸ Paused
82
—
Sep 2 → Oct 8
Ready for Scheduling
▶ Running
25
42
Oct 8 → Oct 8
Assigned
▶ Running
0
42
Oct 8 → Oct 22
Scheduled
▶ Running
9
51
Oct 22 → Oct 22
Tech On Site
▶ Running
0
51
Holding152.8d (excluded)
Coordinators54.7d
Field Work0.3d
✗ SLA Missed
Holding(excluded from total)
152.8 days
Coordinators
54.7 days
Over SLA
Field Work
0.3 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 22, 2026 (70 days early)
📅
200.6 daysTotal Age
⏱️
83.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
45.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Closed • 289 days old
🚨
Primary Delay83.0 days stuck in "Ready for Release"
⏱️
Total Delay45.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
151.2d
Scheduled
22.9d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA
Ready for Scheduling
25.8d / 1.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/28/26 CDempsey- Due to ice storm, this wasn't able to be completed and I am putting into reschedule.
🔧Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍Technician Findings
Pm of unit
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf