📍 United Supermarkets Pharmacy #530 — 3552 South Soncy, Amarillo TX, 79119
Jan 6, 2026 → Oct 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 34 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Sep 2, 2026
87 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 21, 2026
8 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026Completed: Oct 21, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 29
Ready for Release
⏸ Paused
78
—
Apr 29 → Apr 29
Assigned
▶ Running
0
1
Apr 29 → Apr 29
Entered
▶ Running
0
1
Apr 29 → Sep 2
Ready for Release
⏸ Paused
87
—
Sep 2 → Oct 8
Ready for Scheduling
▶ Running
25
26
Oct 8 → Oct 8
Assigned
▶ Running
0
26
Oct 8 → Oct 21
Scheduled
▶ Running
8
34
Oct 21 → Oct 21
Tech On Site
▶ Running
0
34
Holding168.6d (excluded)
Coordinators34.7d
Field Work0.1d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
168.6 days
Coordinators
34.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 21, 2026 (71 days early)
📅
199.6 daysTotal Age
⏱️
88.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
32.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay88.0 days stuck in "Ready for Release"
⏱️
Total Delay32.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.0d
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
25.8d / 1.0d SLA
Scheduled
8.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Cust signature on V-3
🔧Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍Technician Findings
Kiosk was fully operational
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf